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Frequently asked questions

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

MasterCard, Visa, Mada, And apple pay. You can also pay for online orders with cash as hand-to-hand and By check. Also, we accept bank transfers.

Your order's arrival date depends on when the item ships ("item availability") and the method of shipping you select at checkout.

Orders are shipped as soon as possible in accordance with the item's availability as noted on its product page; some products take longer to process for shipping than others.

Look into our Return and Refund Policy.

Yes, we do ship internationally.

Yes, we provide express shipping services through various carriers locally and internationally

We can handle billing any way you wish. We can bill your hospital and Company directly or third-party bill.

With two options, We implemented the two easy ways that we can find the first one by email with that you can receive an email verification or you can use our second option register by your Phone number then we will send you a verification number to you to enter it and GO.    


If the product that you want to purchase does not exist on arkanlabs.com please fill a request here or you can request a quote by sending an email to crm@arkangroups.com and one of our customer services representatives will get touch with you soon, you can also call us at this phone number: 920000656.

We provide you the number of products you looking for by order online. Also, you can call us at 920000656.

These are available on the Home Page of Arkanlabs.com and Arkangroups.com . 

Yes, items can be exchanged or returned depending on Return and Exchange Policy.

We help you to locate your product in Arkanlabs.com searching engine by product name, SKU, and description for it.

ArkanLabs services provide laboratories with comprehensive maintenance coverage to suit their specific needs and budget. We provide service plans at a variety of levels for software and instrumentation from any common manufacturer. We also offer On-Demand repairs in the event of an incident, repair parts and supplies for in-house use, and preventive maintenance plans to make your laboratory a more productive facility.

In the unlikely event that your item/s arrives in damaged condition, contact us at info@Arkangroups.com. We'll send you a replacement ASAP.

1- Please call us : 920 00 06 56

2- Email us: inquiry@arkangroups.com

3- Contact us: click Here


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